Privacy Policy – y99game Pakistan Online Betting & Gaming

This Privacy Policy is issued by y99game ("we", "us", "our"), the operator of the online betting and gaming platform accessible at y99game.bet. y99game is the data controller for all personal data collected through the platform.

We are a platform built specifically for Pakistani players. Everything about how we handle data — what we collect, why we collect it and how long we keep it — is designed with the Pakistani user in mind. Our support team is reachable at support@y99game.bet for any questions about this policy or about your personal data specifically.

This Privacy Policy applies to all users of y99game regardless of which product they access, including cricket and sports betting, Aviator, live casino, Teen Patti and Ludo Games. It should be read together with our Terms and Conditions and our Responsible Gaming Policy.

y99game collects personal data in the categories described below. We limit collection to what is genuinely necessary for operating the platform, processing your transactions and fulfilling our legal obligations. We do not collect data speculatively or without a clear purpose.

y99game collects personal data through the following channels:

• Directly from you: When you register an account, complete your profile, make a deposit or withdrawal, place a bet, contact support or participate in a promotion, you provide data directly to y99game.
• Automatically: When you access and use the y99game platform, our servers and analytics systems automatically record technical data including your IP address, device identifiers, browser type and usage patterns. This happens through standard web server logging and first-party analytics tools.
• From payment providers: When you complete a transaction via Easypaisa, JazzCash or another supported method, the payment provider may share confirmation data with y99game to verify the transaction — typically a transaction reference number and status. We do not receive your full wallet credentials.
• From identity verification services: If you are required to complete KYC verification, we may work with a third-party identity verification service to confirm your identity documents. That provider processes the document images and returns a verification result to y99game.
• From cookies and similar technologies: See Section 7 (Cookies & Tracking) for full details.

y99game uses personal data for specific, defined purposes. We do not use your data for any purpose that is incompatible with why it was originally collected without first informing you and, where required, obtaining your consent.

• Account management: Creating, maintaining and securing your y99game account. Verifying your identity and age. Managing your settings and preferences.
• Processing transactions: Executing deposits, withdrawals, bet placements and prize payments accurately and in a timely manner. Maintaining transaction records for dispute resolution.
• Legal and regulatory compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any requirements imposed by financial regulators or law enforcement. y99game is required by law to maintain certain records and to report suspicious transactions.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent activity, multi-accounting, bonus abuse and any other misuse of the y99game platform. Protecting the platform and all players from harm.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour. Applying responsible gaming tools and restrictions where required under our policies or applicable regulations.
• Customer support: Responding to your queries, resolving disputes and improving the quality of support we provide to Pakistani players.
• Platform improvement: Analysing usage data to understand how players use y99game and to improve the performance, features and user experience of the platform. This analysis is conducted on aggregated or anonymised data wherever possible.
• Marketing communications: Sending you information about y99game promotions, bonuses, new products and events — but only where you have agreed to receive such communications. See Section 12 for your opt-out options.

y99game processes your personal data under one or more of the following legal bases:

• Contract performance: Processing your data is necessary to fulfil the contract between you and y99game — i.e. to operate your account, process your bets and handle your payments. Without this processing, we cannot provide the service.
• Legal obligation: Certain processing is required to comply with applicable laws — including identity verification (KYC), transaction record-keeping, and anti-money laundering reporting obligations.
• Legitimate interests: y99game processes some data based on legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and internal analytics. In each case, we ensure that our interests do not override your fundamental privacy rights.
• Consent: Where we rely on consent — primarily for marketing communications — we will obtain that consent clearly and separately, and you can withdraw it at any time without affecting the legality of any processing carried out before withdrawal.

y99game does not sell your personal data to any third party. We share data only where it is necessary to operate the platform, fulfil legal obligations or protect against fraud. The categories of recipients are:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the minimum transaction data needed to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Where KYC verification is required, a third-party service provider processes your identity documents to return a pass/fail verification result to y99game. Document images are not retained by y99game beyond the verification period.
• Fraud prevention and security services: We use third-party services to assist with IP analysis, device fingerprinting and fraud pattern detection. These services process technical data only and are contractually bound to use it solely for fraud prevention purposes.
• Regulatory authorities and law enforcement: y99game will disclose personal data to regulatory bodies, law enforcement agencies or courts where we are legally required to do so. We will inform you of any such disclosure where we are legally permitted to do so.
• Professional advisers: Legal advisers, auditors and accountants may access limited personal data where necessary for their professional services to y99game. All are bound by professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition or sale of y99game's business or assets, player data may be transferred to the successor entity. Players will be notified of any such transfer and given the opportunity to close their account if they do not wish their data to transfer.

y99game uses cookies and similar technologies to operate the platform, remember your preferences, maintain your session and help detect fraudulent activity. Below is a summary of the types of cookies we use.

y99game does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookies through your browser settings. Note that disabling essential or security cookies will prevent you from logging into the platform. For mobile users, equivalent identifiers (such as mobile advertising IDs) are subject to the same limitations described above.

y99game retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data (active accounts): Retained for the lifetime of the account plus a minimum of 5 years after the account is closed, to fulfil regulatory obligations including AML record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations applicable to online gaming platforms.
• Identity verification documents: Retained for 5 years from the date of verification or the date the account is closed, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication in a case thread, to allow for follow-up enquiries and dispute resolution.
• Technical and usage data: Typically retained for 13 months from collection, after which it is aggregated or deleted. Security-related logs may be retained for up to 2 years.
• Marketing preferences: Retained until you opt out or close your account, plus 1 year for compliance record-keeping.

y99game takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration:

• TLS/SSL encryption: All data transmitted between your device and y99game's servers is encrypted using Transport Layer Security (TLS). The padlock in your browser's address bar confirms this encryption is active.
• Encrypted storage: Sensitive data including identity documents and financial records is encrypted at rest using AES-256 encryption standards.
• Access controls: Access to personal data within y99game is restricted to authorised personnel on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-factor authentication: y99game supports two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA for their account protection.
• Penetration testing: y99game's platform undergoes regular security assessments including penetration testing by independent security professionals. Identified vulnerabilities are remediated according to severity.
• Incident response: y99game maintains an incident response procedure. In the event of a data breach that poses a risk to players, affected individuals will be notified promptly and appropriate steps will be taken to contain and remediate the breach.

As a user of y99game, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@y99game.bet with your registered account username and a description of your request. We will respond within 30 days.

Please note that some rights may be limited by legal obligations — for example, y99game cannot delete transaction records that we are required to retain under AML regulations. In such cases, we will explain the limitation clearly when we respond to your request.

y99game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration requirement and we may request age verification documentation at any point.

If we become aware that an account has been registered by a person under 18, we will immediately close the account, void any bets placed and return any real-money deposits to the original payment source. Any marketing communications or referrals that led to underage registration will be investigated and the referring mechanism reviewed.

Parents and guardians who believe their child may have registered an account on y99game should contact us immediately at support@y99game.bet with the relevant details so we can act promptly.

With your consent, y99game may send you marketing communications about promotions, bonuses, new games and other y99game features. These communications may be delivered via SMS to your registered mobile number, email to your registered address, or via in-platform notifications.

You can opt out of marketing communications at any time using any of the following methods:

• Clicking the unsubscribe link at the bottom of any y99game marketing email.
• Replying "STOP" to any y99game marketing SMS message.
• Updating your notification preferences in your y99game account settings.
• Emailing support@y99game.bet with "UNSUBSCRIBE" in the subject line.

y99game may from time to time contain links to third-party websites or resources — for example, to payment providers' information pages. These third-party sites have their own privacy policies and y99game has no responsibility or liability for how they collect, use or protect your personal data.

We recommend that you review the privacy policy of any third-party site before providing your personal information to them. The inclusion of a link on y99game does not constitute endorsement of that site's privacy practices or any other aspect of its operations.

y99game reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, legal requirements or platform features. When we make material changes to this policy, we will notify active account holders by email or via an in-platform notification, and update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how y99game protects your privacy. Continued use of the platform after a policy update constitutes your acknowledgement of the revised policy.

If you have concerns about a change to this Privacy Policy, please contact us at support@y99game.bet before continuing to use the platform so we can address your concerns directly.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how y99game has handled your personal data, please contact us:

• Email: support@y99game.bet — mark your subject line with "PRIVACY" for fastest routing to the right team.
• Live Chat: Available 24/7 within the y99game platform. Live chat agents can escalate privacy queries to our data team.

We aim to respond to all privacy-related enquiries within 5 business days and to fully resolve requests within 30 days. For complex requests, we may need up to 60 days, in which case we will inform you of the extended timeline and the reason for it.

If you are not satisfied with y99game's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. y99game will cooperate fully with any such authority in connection with a complaint relating to our data practices.